The Maverick Difference – How Our Customer Service Stands Above the Rest

Maverick Helicopters is dedicated to creating a first-class, VIP experience for each one of our guests. We go above and beyond to provide the best in service before, during, and after your air tour.

Founded on the principle of providing the best possible guest experience, Maverick Helicopters stands apart from our competition because Maverick strives to do more than just operate in the standard formula used by other air tour companies.

The Maverick difference looks for ways to stand above the rest. Our Las Vegas terminal offers complimentary transportation from your hotel to the terminal in a comfortable limo coach. Extended leg room, plush leather cushions, state-of-the-art audio systems, and unique accent lighting provides a VIP flair to your travel.

Both the Las Vegas and Henderson locations have a spacious terminal where you’ll find a full store with one-of-a-kind souvenirs and delicious snacks for purchase. At check-in you’re greeted with a smile from Maverick’s world-class staff.

Prior to boarding, Maverick’s pilots will then personally greet each passenger and give a brief flight orientation so you know exactly what to expect on your upcoming journey. You’ll have the opportunity to pose with your pilot for a professional photograph in front of our top-of-the-line helicopters or aircraft.

Each flight is designed to be an immersive experience with interaction between the pilot and guests through voice-activated headsets. Your pilot will provide personal narration pointing out facts and interesting sights along the way.  Each pilot has their own music playlist and unique approach keeping a fresh feel to your tour no matter how many times you want to enjoy it!

Maverick Helicopters’ tours provide epic adventures over Las Vegas, Grand Canyon, Maui, and Kauai. Inside the spacious ECO-Star helicopter guests relax in luxury while enjoying some of the most beautiful natural splendor of the locale. With theater-style seating, wraparound windows for superior visibility and with 23% more cabin room it’s easy to see why the ECO-Star was nicknamed “Limousine in the Sky.” Maverick has the largest and most modern, state-of-the-art fleet of ECO-Star helicopters in the world to provide guests with the very best air tour experience imaginable.

The standard of customer service remains just as high at Maverick’s Hawaii locations on Maui and Kauai. Combined with the spirit of Aloha, our staff and pilots work diligently to provide the most enjoyable air excursion over the islands.

Review:On our last day in paradise, we took the Hana Rainforest tour, landing midway through the tour on a piece of land owned by the company. My often insatiable expectations were so far surpassed, and I cannot stop thinking about this experience. I can’t properly articulate how safe I felt with Pilot (Captain) Brad at the controls. Not only was I comfortable and assured the second he opened his mouth, but he is also a wonderfully informative guide. During the flight he talked about the landscape of Maui (and some of the other Hawaiian islands), the flora and fauna found on the islands, he watched for whales for us (and found one!!), and flew by some of the most beautiful waterfalls I have ever seen. During our landing he pointed out the awapuhi flower, which was my favourite part of the landing, and a factoid I will have forever. He even found a couple bananas for the group to snack on. The folks in the office are all so very lovely as well.  I’m not sure when, but I intend to return and take ALL of the tours offered by Maverick. It was an exceptional end to my first time in paradise. And I can’t wait to get back. THANK YOU for what is one of the greatest afternoons of my existence.” – Nadine, MAUI SPIRIT 2/6/19

Maverick Helicopters’ commitment to excellence in service is only matched by its commitment to safety. The company’s safety record is among the best in the world. The owner, a former pilot, knows the importance of maintenance quality and is hands on in defining Maverick’s operational safety standards to exceed industry standards. Because of this attention to detail, Maverick Helicopters has received the Federal Aviation Administration’s (FAA) most prestigious honor for maintenance, the Award of Excellence “Diamond Award” seven years in a row. This achievement signifies the company’s ongoing dedication to maintenance training and aircraft safety.

VIP service, the finest equipment and pilots, the highest safety standards and unique air excursions has made Maverick Helicopters the industry leader for over two decades.

Book your tour with Maverick today!

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