Most business owners usually have a strong gut sense when things are going well and especially when they're not.
So when a customer takes the time to share a positive experience, it does more than confirm that gut sense; it compels a business owner to try even harder to up the ante and give customers an even better experience.
Such was the case when a customer wrote to us about a helicopter tour over the Grand Canyon: "Maverick did a great job, and I was extremely satisfied with the tour! There was absolutely no fault in the trip and I am very happy that the MGM recommended Maverick. Ben, our pilot, was very funny and friendly and super informative."